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1 FAQ
1.1 Delivery terms

When will I receive my order?

We are based in The Netherlands, where we also have our warehouse. Three days a week we transport all our British orders to the postal services in the UK ourselves in order to make sure that your order is delivered promptly and secure. Normally your order will arrive in three business days.  Irish orders are shipped with PostNL and have a five business days delivery window. With your user account you can check the status of your order anytime.

 

Other EU deliveries: as a general guideline, please allow 5 business days for delivery. For USA and International orders allow 7 - 14 business days for delivery.

 

1.2 My order still hasn't arrived. Why is there a delay?

Please check whether you entered the correct address in our system. Errors in the post code can cause delivery problems.

 

The postman may have given your order to your neighbours. For those of you who share accommodation, ask your family members or house-mates. They may have received your parcel and forgotten to let you know it has arrived.

 

Check which payment method you have chosen. If you chose to pay by bank transfer your order will be dispatched after we have received your payment.

 

1.3 I placed an order but I haven't received a confirmation email. What should I do?

It is possible that the confirmation email or our reply to your query got caught up in your email provider's spam filter. Please have a look in your spam folder or 'Junk Mail' folder. Often emails only stay in the spam folder for a limited period, so please check this folder frequently to ensure it is not automatically deleted. If you cannot find the email at all, please contact our customer service.

2 Business Account
2.1 How can I get wholesale prices?

As a professional customer you can profit from wholesale prices and purchase marketing materials to grow your sales. This is how it works:

1. Create an user account.

2. Enter your business details including your license and your website address.

3. Within 24 hours you will receive a confirmation email and then you can begin using your Professional Account

 

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